I would personally keep the bedroom at 75 degrees or higher because if a joey did get left out of the pouch by accident or on purpose it will get cold fast. Joeys at that age are probably fine for about 15-20 mins before they get cold but it isn't an exact science. You should hold the joeys for a few minutes. You can just let them explore your hands, they won't be very good at walking for a few weeks. They will grow fast, and soon they won't cry nearly as much. Get them used to your hands, touch, scent, voice, et cetera. The parents will not reject the joeys because you touch them. Once the joeys cry and mom comes running, joey time is over for you. It may be only a minute or two, that is fine. It will increase as they get older.
I would remove the towel. The babies must both be physically touching an adult for warmth because they cannot keep themselves warm. If both parents leave one or both joeys alone for 5-10 minutes that is perfectly fine. Just watch to make sure it doesn't go past that. You want to remove any hiding places other than the pouch. You can have toys like vines, wheel, but nothing like tunnels or extra pouches. We lost a joey because mom went to a different nest and the joey died of hypothermia. We remove everything pouch-like or with multiple areas they can hide in. That's why I would remove the towel; if the dad can go to another part of the towel and leave one or both joeys alone, it isn't good. That's just how we do it because there is a risk of joeys getting left alone.
When the joey cries and a parent comes up, looks at/sniffs/licks the joey and leaves again, they are checking on them. It happens a LOT with ours. Especially if it's a short cry. If the baby continues to cry the parent will come back and get them. As they joeys get older the parents may become slightly less responsive to their cries, as they aren't quite as fragile/needy. I would definitely say it's normal. We have 3 week oop babies and everything you've said is happening to us too, and our babies are big and healthy. We also have two little boys.