I'll take a guess.
this pair was NOT gotten as babies, but are older. the female has not been handled much at all and never developed a bond with any person.
I would say you will need to keep trying to show her she can trust you, keep feeding the treats, and talking to her. you don't have to take her out of cage all the time, specially if its a bigger cage. if its smaller cage then you should take her out.
I think it will take lots of time, lots of treats, lots of patience.