Virtually no sugar gliders like to be held. They do not like to be picked up, and they do not like to be manhandled. Being able to manhandle your sugar glider should not be a goal. Out of the six that we have, one till TOLERATE being held in only my hands. This is because he was born to us from our older glider, and was rejected, and we helped raise him via hand feedings. He was the size of a thumb at the time, so obviously he grew up being held constantly. None of the others will let our hands go near them, and we have never tried to push it. We are also not fully bonded with any of our gliders, except maybe the one we helped raise, but I don't even think so with him. Also, the guy in the video brushes off their big scary act - don't forget that they do this because they are scared of you and don't know what to expect. It's your job to make them feel comfortable, safe, and happy, some of which can only come with time and consistency. The way that he picks up the glider should ONLY be used on small babies, and it is only because they are so small and have weaker jaws and such. In my experience babies are more open to being held like this. Adults will bite the crap out of you if you try to pull this on them. I also do NOT recommend a heat rock with a pouch right on top of it, as the glider can overheat that way. If the glider is over 2 months, and you should not have been sold a glider under 2 months, it can regulate its own body temperature. You just need to keep the house above 70 degrees AT ALL TIMES and provide a few nesting areas and she will be fine. All of our gliders prefer hanging pouches to pouches on the floor. They literally won't sleep in pouches just laying on the floor, they love to be hanging.