Unless there's something crazy going on, the four reasons a glider would not have a bald spot are:
1. It's a female glider
2. It's a neutered male glider
3. It's a sterile male glider (rare)
4. It's a male glider that is not yet sexually mature
It's possible that Snickers was neutered. It's also possible that the glider you have is not Snickers. The couple may have knowingly or unknowingly switched him out for one of the joeys or another glider altogether. Gliders can undergo personality changes, but if Snickers acts like he doesn't know you, it may not actually be him. :(
I'm glad you got your babies back though, and I hope things get back to normal if he has been neutered. :)