She might not have enough milk, in which case you should supplemet feed if they keep on taking care of the joey.
1 hour seems quite a long time for both parents to ignore the joey, but I've seen mine do it for up to 2 hours. However, if you hear him cry and that it does not get a reaction from the parents, then you will need to hand raise him.
Check if he is not cold or dehydrated, which could be a reason why he is not crying.