I have heard that if joeys are removed from their mom to early they might not learn to groom very well.
We also got 3 gliders with 2 of them not grooming very well at all. the boy had a scrub of matted hair on his backside. looked not groomed at all.
after about 3 months or more they started slowly grooming better, we put them on the OHPW diet.
the previous owner said they smelled and used "baby wipes" to clean them, I was very surprised. what glider would want to lick off baby wipe chemicals?
we cleaned them with very slightly damp paper towels with NO chemicals. We ended up rehoming 2 of them with a friend. I visited them 2 weeks ago after them being away for months. They looked great, they had lost wieght, very active, nice, and fur was just right.